Super Selling/Customer Service

Tone up and flex your Super Sales skills

How to get your customers turned on to your products and services

Do you know why 68% of customers STOP doing business with you?

68% quit because of an attitude of indifference towards the customer by the owner, manager or some employee.                             (Michael le Boeuf)

In other words, more than 2 out of 3 customers defect because they feel they�re being taken for granted.

There�s a big difference between selling and helping people to buy. The difference is one of attitude.

At Think Smart we�re big on attitude! We understand the importance of having the right attitude and the difference it makes to your business � when you get it right and when you don�t.

We know as well as you do that customers don�t buy what your company sells. Instead they buy what those goods and services do for them. Their decisions are emotional ones; they buy from you if you and your offer will make them feel good or solve a problem for them.

It�s important to understand the customer�s problems and provide solutions to help that customer feel good about the transaction.

Your success in selling depends largely upon how skilful you are at communicating because buying and selling is a communication process.

Our communication-based workouts, such as this one, are based on principles from Neuro Linguistic Programming (NLP).

NLP in a nutshell

It�s the science of how the brain (neuro) deals with verbal and non-verbal language (linguistic) and the system the brain uses to write and retrieve that language or information (programming).

Put simply, it�s a state-of-the-art communication tool; an incredibly powerful set of practical techniques that you can use in all your dealings with other people and with yourself � your self-talk. Understanding its applications can dramatically improve all of your relationships with others and build your self-esteem and self-confidence.

The starting point for our workouts is to understand that everyone has a different method of communicating with themselves and with others; a different mind method.

It�s also important to recognise that communication itself is not just about what we say. Non-verbal communication has significant value in helping to build rapport and exercise your powers of persuasion - both of which will help you achieve more sales.

Contact us now to discuss the workout you want, ask us a question or simply tell us what you think.

Click here to read a Case Study.

See our reading list for more resource.

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